Customer context: A customer wants to use different email templates for each department in their helpdesk system.
Customer: Can I set up a different email template for every department?
Answer: Yes, you can create department-specific email templates that will override the general template when sent from a specific department. To create a department-specific template, click on the "Create department specific template" button (Folder icon). All existing department-specific templates are listed under their corresponding action section. For more information, follow this guide: https://support.liveagent.com/144958-Email-templates.