Customer context: A customer wants to understand if there are any hidden costs associated with call minutes and recordings using LiveAgent.
Customer: Do I pay for calling minutes or are there any additional charges applied from LiveAgent?
Answer: No, LiveAgent does not charge you for any calling minutes or call recordings. Additional charges may only apply from your VOIP end. In LiveAgent, you pay only based on the monthly plan you choose and the number of agents you have. For more information on pricing, visit https://www.liveagent.com/pricing/.