Customer context: A customer has multiple phone numbers associated with their LiveAgent account and wants to assign specific features to each number.
Customer: Can I assign features to one phone number and not to the other?
Answer: You can define a different IVR (Interactive Voice Response) for each phone number, which will allow you to assign specific features to each number. However, settings such as call routing, breathing time, and other universal settings will apply to all numbers within your account.