Customer context: A customer is interested in the difference between IMAP and Forwarding connection methods.
Customer: What's the difference between IMAP and Forwarding?
Answer: The difference between IMAP and Forwarding lies in how emails are fetched from your email account to LiveAgent. IMAP syncs with your email server and retrieves email messages periodically via cron jobs every few minutes (on the number of connected accounts, etc...). On the other hand, forwarding works by re-sending or redirecting the emails from your mail account to another account. In the context of LiveAgent, your emails would be forwarded directly to your built-in LiveAgent mail account instantly. For more details, please, visit the following article - https://support.liveagent.com/458758-Email-accounts-configuration-introduction