Customer context: A customer is seeking clarification on the difference between incoming and outgoing email accounts in LiveAgent.
Customer: What is the difference between incoming and outgoing email accounts?
Answer: Incoming email accounts are where you connect email addresses that you want to fetch messages from, so when an email is sent to this address, it is fetched into LiveAgent. Outgoing email accounts, on the other hand, are used to send messages and replies from LiveAgent.