Customer context: The customer is experimenting with the Forum Option in LiveAgent and wants to understand if the agents can view and participate in forum discussions.
Customer: Can we have the agent's view for the forum discussion?
Answer: Yes, agents can view and respond to forum discussions. New questions or comments on topics will appear among the tickets, and agents can reply directly from their panel. You can find more information at https://support.liveagent.com/901290-Forum-for-customers.