Customer portal

Customer context: The customer wants to know how to allow their customers to rate email conversations without requiring them to register. Customer: How can I enable rating email conversations without registration? Answer: To allow rating email conversations without registration, go to Configuration > System > General, and uncheck the "My Tickets - Require authentication" option. This will enable customers to rate tickets without registration.

Customer context: A customer who manages a knowledge base and would like to restrict access to certain articles to registered users only. Customer: Can I show articles in the Knowledgebase only for those customers signed up via the Customer portal? Answer: Unfortunately, this is not possible yet. Articles can be either public, visible to everyone or internal, visible only to agents.

Customer context: A customer is interested in having a knowledge base in multiple languages for their customers. Customer: Does the knowledge base support multiple languages? Answer: Yes, LiveAgent supports multiple languages in the knowledge base. You can create completely separate knowledge bases using the multi-knowledgebase feature at https://support.liveagent.com/739213-Multi-Knowledgebase. Alternatively, you can have other languages under the same knowledge base, organized into different...

Customer context: A customer wants to remove the LiveAgent footer from their knowledge base. Customer: How can I remove the LiveAgent footer from my knowledge base? Answer: To remove the LiveAgent footer from your knowledge base, you'll have to follow the instructions provided in this support article: https://support.liveagent.com/240507-Branding-Free---Replace-the-default-LiveAgent-logo-and-footer

Customer context: The customer wants to import their entire knowledge base from a CSV file. Customer: Can I import the whole knowledge base from CSV? Answer: Unfortunately, we do not offer an option to import your whole knowledge base from CSV. You can only create articles manually and copy the content. Alternatively, you can add a new article using our API (http://ttps://support.liveagent.com/840770-Complete-API-reference#c6edc62bfe2cc23498364bdafd3c288c.).

Customer context: The customer wants to display specific KB articles to specific customers in LiveAgent. Customer: Can I show specific KB articles only to specific customers? Answer: No, it's not possible to display specific KB articles only to select customers. You can either make a KB article private (visible only to logged-in agents) or keep it public (visible to all visitors).

Customer context: The customer wants to display their LiveAgent knowledge base only to specific customers. Customer: Can I display the knowledge base just for specific customers? Answer: No, it's not possible to display the knowledge base only to specific customers. You can either entirely disable the knowledge base or keep it public for all visitors.