Customer context: The customer is using LiveAgent's customer portal and wants to limit customer abilities within their interface.
Customer: Can I disable the option to resolve a ticket as a customer in the customer portal?
Answer: Yes, you can disable this option. To do this, navigate to the Customer portal > Settings > General configuration > Change > Design > Custom CSS, and add this code:
.TicketStatusA #my_ticket_resolveButtonmainButton {display: none;}