Customer context: The customer wants to guide their users to the knowledgebase before starting a chat in LiveAgent.
Customer: How can I point my customers to the knowledgebase before they start a chat?
Answer: To point customers to the knowledgebase before starting a chat, modify the chat button and choose the "pre-chat" form. Then, click on the "pre-chat" form section and select the "Knowledgebase- Include suggestions from" option to display suggestions from your customer portal or choose a specific category.