Jira integration

Overview

Jira is a software from Atlassian, which is used for issue tracking and project management by over 75,000 customers in 122 countries. Thanks to the available integration plugin between Jira and LiveAgent your agents will be able to view, search or create Jira tasks directly from a certain ticket inside LiveAgent.

Setup

The first step is to activate the Jira Integration plugin which you can find in the list of Plugins in your LiveAgent admin panel (Configuration > System > Plugins > Jira Integration).

After the activation, you have to click on the Configuration wheel button which will appear once the plugin will be active.

After this step, you will be able to see the configuration screen of the plugin. In order to successfully complete the setup, you need to enter the following details:

• Jira account URL - Full URL of your Jira account e.g. https://[subdomain].atlassian.net

• Username - Email address, which you use to log into Jira

• API token - You need to generate an API key directly in your Jira account. In case you are already logged in Jira, you can proceed using: id.atlassian.com/manage/api-tokens

Once the integration is done, you will be able to see the plugin inside every ticket detail in the right bottom panel under the Ticket ID. Thanks to the integration you can Search, View Jira issue and navigate directly into Jira, or Create or remove the existing issue.