Customer context: The customer noticed a recent change in their LiveAgent site. Now, when an agent replies to a ticket, the message is being sent to both 'Reply to' and 'From' values, which was not happening before.
Customer: How can I stop the system from sending replies to both 'Reply to' and 'From' values in LiveAgent?
Answer: You can change this behavior in your LiveAgent settings. Go to Configuration > Email > Email settings > 'Conversation recipients'. From there, you can manage the recipients for agent replies.