Customer context: The customer is testing and setting up email tickets and wants the system to send an auto-response to the users after they email the help desk.
Customer: How can my customer get an auto-response that acknowledges we received their email?
Answer: By default, LiveAgent doesn't send an auto-response with a ticket ID when a new email ticket is created. However, you can configure the system to send an automatic reply to the customer after a ticket is created by following the instructions in this article: How to send automatic reply to customer after a ticket is created.