If I remove an agent, do I lose their ticket history and assigned tickets?

Customer context: The customer has an agent leaving their team and wants to know whether they will lose the agent's ticket history or assigned tickets if the agent is removed.

Customer: If I remove an agent, do I lose their ticket history and assigned tickets?

Answer: No, when you remove an agent, you will have the option to reassign their tickets to another agent. The ticket history will be preserved.

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