Customer context: A customer wants to export tickets to HTML or PDF but would like specific custom fields to be excluded or hidden in the exported document.
Customer: Can I exclude or hide custom ticket fields when exporting tickets to HTML or PDF?
Answer: I'm sorry, but it's not possible to exclude or hide custom ticket fields when exporting a ticket to HTML or PDF. LiveAgent designs the PDF/HTML export function to include all ticket fields, and there's currently no setting to change this.