Customer context: A customer is interested in how IMAP fetching works.
Customer: How does IMAP fetching work?
Answer: IMAP fetching works by synchronizing with your email server and retrieving emails. With LiveAgent, these emails are fetched every few minutes (depending on the number of connected accounts, etc...) through 'cron jobs' - automation that performs periodic tasks. The messages are then converted into tickets that agents can respond to directly from their LiveAgent panel. For more details, please, visit the following article - https://support.liveagent.com/458758-Email-accounts-configuration-introduction