Customer context: A customer is looking for ways to know the exact time when an email was received in LiveAgent.
Customer: How do I know the exact time when an email was received in LiveAgent?
Answer: There are multiple ways to check the exact time when a ticket was created in LiveAgent: 1) Hover your mouse cursor over the timestamp in the ticket, and the exact time will be displayed automatically; 2) Mark the "Created" column to the Tickets grid, which provides a clear indication of the ticket's creation for multiple tickets; 3) Export the ticket to PDF format, and the creation time will be clearly visible within the document.