Customer context: A customer is experiencing issues with emails not being fetched at all in LiveAgent.
Customer: Why are my emails not fetched at all?
Answer: If emails are not being fetched, check your mail account's status at Configuration > Email > Incoming mail accounts. You will most likely see this mail account in an error state. To resolve the issue, reach out to your mail server provider/administrator or our support team with further details, depending on the error message.