Customer context: A customer is using LiveAgent and wants to store call recording history in the panel.
Customer: Do I need to enable call recordings in the panel to store call history?
Answer: Call history in tickets is stored either way, you can just decide whether you want to save the recordings or not. Please note that storing recordings needs to be activated for each number separately. Please visit this link for detailed steps: https://support.liveagent.com/522147-Call-recordings. By following these steps, you can record and store all your incoming calls, outgoing calls, and voicemail messages in your LiveAgent account.