Customer context: The customer wants to personalize the voicemail when no agent is available in LiveAgent.
Customer: How can I personalize the voicemail when no agent is available?
Answer: To personalize the voicemail in LiveAgent when no agent is available, you can configure the IVR (Interactive Voice Response) for your phone number. Follow the instructions provided in this support article: https://support.liveagent.com/102273-IVR-examples. If you need any help with the IVR script itself, please let us know.