Customer context: A customer wants to know if they can receive email notifications about new ticket replies in LiveAgent.
Customer: Can I receive email notifications about new ticket replies?
Answer: Yes, you can receive email notifications about new ticket replies. Agent notifications are sent to offline agents for various actions, such as ticket assignment, customer replies, or new tickets in their department. To set up notifications, click on your profile photo in the top right corner of your LiveAgent panel and navigate to Edit profile > Notifications. For more information, check this article: https://support.liveagent.com/419326-Agent-notifications. If you need notifications to be sent regardless of your online status, you can create a rule.