Customer context: A user has an issue with the email footer as their signature template adds information and includes an unwanted greeting.
Customer: How can I remove the unwanted greeting from my email?
Answer: The issue can be resolved by modifying the customer templates by navigating to Configuration -> Email -> Customer Templates. You can find detailed instructions on general template customization at the following link: https://support.liveagent.com/846069-General-template-customization