Customer context: A customer wants to migrate their contacts from their previous helpdesk solution to LiveAgent.
Customer: How can I migrate my customer contacts from the help-desk solution I was using before?
Answer: You can use LiveAgent's migration plugins to migrate your data from an alternative solution. If your previous helpdesk solution is not supported, you can import customer contacts manually via a CSV file. For more information, visit Import tickets and How to import contacts on our support site.