Customer context: A customer wants to learn how to transfer tickets of a specific customer group to a specific department in LiveAgent.
Customer: How to transfer tickets of a specific customer group to a specific department?
Answer: To transfer tickets of a specific customer group to a specific department, create an automated rule by going to Configuration > Automation > Rules and clicking the "Create" button. The rule should be applied to the "Ticket created" action. For conditions, select "Customer group" > "is" > "choose a group". The action to be performed is "Transfer ticket" > "choose department" > "choose assignment". You can add multiple actions if necessary.