Contacts

Customer context: A customer wants to import their contact list into their LiveAgent account. Customer: How can I import a list of contacts into my LiveAgent account? Answer: To import contacts into your LiveAgent account, use the API and follow the instructions provided in this guide: How to import contacts from csv (https://support.liveagent.com/399768-How-to-import-contacts-from-csv).

Customer context: The customer wants to know how to add clients to LiveAgent. Customer: How do I add clients to LiveAgent? Answer: Clients are added automatically as contacts when they submit a ticket. You can manually create or edit contacts in the agent panel. For more information, visit this guide (https://support.liveagent.com/415713-How-to-setup-and-create-Contacts-in-LiveAgent). To import a large number of contacts, you can use an import script with the LiveAgent API, as shown in this ex...

Customer context: A customer wants to know how to create a group of contacts in LiveAgent. Customer: How to create a group of contacts? Answer: To create a group of contacts, go to the "Customers" section, click the "Contact groups" tab, and then click the "Create" button. After creating the group, go to the "Contacts" tab within the "Customers" section, edit any contact, and in the "Personal details" tab, select the contact group from the "Groups" section. For more information, please visit t...

Customer context: A customer wants to learn how to transfer tickets of a specific customer group to a specific department in LiveAgent. Customer: How to transfer tickets of a specific customer group to a specific department? Answer: To transfer tickets of a specific customer group to a specific department, create an automated rule by going to Configuration > Automation > Rules and clicking the "Create" button. The rule should be applied to the "Ticket created" action. For conditions, sel...