Import bridges

Migrating to LiveAgent

Table of contents: - Migration options (#migrationoptions) - Initiating migration (#initiatingmigration) - How it works (#howitworks) - How long it takes (#howlongittakes) - How to monitor the progress (#howtomonitortheprogress) - Rerunning migration (#rerunningmigration) - Troubleshooting (#troubleshooting) - Available plugins (#availableplugins) Migration options Switching to LiveAgent isn’t rocket science. We offer a totally free Complimentary Concierge Migration...

Desk.com data migration

In LiveAgent agent panel navigate to Configuration > System > Plugins. Find the 'Desk.com Migration' plugin and click on 'Activate' button next to it. Then you have to reload the agent panel. After reload go back to the Plugins section and click on 'Configure' button next to the plugin. In the configuration popup you have to enter: 1. Desk.com URL - you have to enter the URL to your account, e.g. https://<DOMAIN>.desk.com 2. Username - email which you use to log into Des...

Freshdesk data migration

This article is about migrating data from a Freshdesk account to a LiveAgent account. Note that Freshdesk and Freshservice are not the same platforms (https://www.freshworks.com/products/freshdesk-vs-freshservice/). If you'd like to migrate data from a Freshservice account, read this article (https://support.liveagent.com/476941-Freshservice-migration) instead. LiveAgent (https://www.liveagent.com/) offers migration of your Freshdesk data through API without the need for any coding. Everything ...

Freshservice data migration

This is a pre-prepared article for the upcoming Freshservice migration plugin, which has not yet been officially released and should arrive later this year. This article is about migrating data from a Freshservice account to a LiveAgent account. Note that Freshdesk and Freshservice are not the same platforms (https://www.freshworks.com/products/freshdesk-vs-freshservice/). If you'd like to migrate data from a Freshdesk account, read this article (https://support.liveagent.com/141689-Freshdesk-m...

HelpScout data migration

Help Scout Migration plugin currently migrates the following data into LiveAgent: - tickets - ticket fields - tags - agents - customers - knowledgebase categories and articles - teams as departments Before you can start the migration you'll need to get your Help Scout API key and you'll need to create a custom Help Scout app and obtain its App ID and App Secret. You can get the API key by going into Your Profile -> Authentication section of your Help Scout account ...

Jira data migration

Jira plugin will import Jira's project tickets and customers into LiveAgent. The first thing you have to do is activate the Jira migration plugin. You can find it in the list of Plugins in the LiveAgent admin panel Go to Configuration > System > Plugins. Find the Jira ServiceDesk Data Migration plugin and click the Activate button next to it. Reload the agent panel when asked to. After reload, go back to the Plugins section and click on Configure button next to the plugin. It wi...

Zendesk data migration

Are you looking to migrate your data from Zendesk? There are 2 solutions: a) Complimentary Concierge Migration Service (Reach out to us via live chat or e-mail us at support@liveagent.com with details, and we will migrate your Zendesk data while you sit back and enjoy a cup of coffee :-)) or b) You want to do the migration on your own. (it's very simple) In this case, please see the guide below: LiveAgent offers a seamless migration of your Zendesk data through API - don't worry though, no co...