Customer context: A customer is interested in how email forwarding works.
Customer: How does email forwarding work?
Answer: Email Forwarding works by automatically redirecting emails from one account to another. If you set up this method with LiveAgent, emails arriving in your connected business email account would be instantly forwarded to your LiveAgent account and converted into tickets. This means your agents can respond to these emails right from the LiveAgent software, minimizing the delay in response time. For more details, please, visit the following article - https://support.liveagent.com/458758-Email-accounts-configuration-introduction.