Customer context: A customer wants to retrieve a specific ticket using the LiveAgent API.
Customer: Can I retrieve a specific ticket using API?
Answer: Yes, you can retrieve a specific ticket using the API. First, go to Configuration > System > API > APIv3 documentation in your LiveAgent panel. Expand the "Tickets" row and open the "Get /tickets" section to see all available parameters. Retrieve the ticket list to obtain the ticketID of the desired ticket. Then, use the "Get /tickets/{ticketID}" section with the found ticketID to retrieve the full ticket. You can also use the "Try it out" button to test this functionality within the API documentation.