Can I import Canned messages and Predefined answers into LiveAgent in bulk?
Customer context: A customer wants to import canned messages and predefined answers in bulk.
Customer: Can I import Canned messages and Predefined answers into LiveAgent in bulk?
Answer: Currently, there is no option to import Canned messages (https://support.liveagent.com/471194-Canned-messages) and Predefined answers (https://support.liveagent.com/806278-Predefined-answers) from CSV. To create them in bulk, you can either enter them one by one or, if you are familiar with API, navigate to Co...