Customer context: The customer desires to export their email data and content to their personal database using API. They expect the system to automatically backup the data every month.
Customer: How can I export my emails data & history to my own database using API?
Answer: You can use API v3 to retrieve all tickets created over the past month via API GET /tickets, get the details of each ticket via API GET /tickets/{ticketId}, and get every message of each ticket via API GET /tickets/{ticketId}/messages. For a more comprehensive guide and resources, please visit our knowledge base at https://support.liveagent.com/066804-LiveAgent-API.