Customer context: The customer wants to know how to set the filters to include both tag IDs in their LiveAgent tickets result.
Customer: How can I set the filter so I can include both tag IDs in my ticket result?
Answer: You can use the following filter in your search query to retrieve tickets containing both tags: [["tags","L","tagID1,tagID2"]]
For further information, you can refer to How to use advanced filters or API documentation