Customer context: A customer wants to update a specific ticket using the LiveAgent API.
Customer: Can I update a specific ticket using API?
Answer: Yes, you can update a specific ticket using the API. Go to Configuration > System > API > APIv3 documentation in your LiveAgent panel. Expand the "Tickets" row and open the "Get /tickets" section to see all available parameters. Retrieve the ticket list to find the ticketID of the specific ticket you want to update. Then, use the "Put /tickets/{ticketID}" section with the found ticketID to create a request that will update your ticket. You can also use the "Try it out" button to test this functionality within the API documentation.