Customer context: The user works in the support department of an organization that uses LiveAgent. They use tickets to track and respond to customer inquiries and needs help understanding the function of ticket participants in their system.
Customer: What is the usage of ticket participants in the ticket?
Answer: The "Participants" tab in a ticket displays all individuals who have communicated within the particular ticket. However, this tab doesn't influence who the agent's reply will be sent to. The reply will be sent to the ticket's designated recipient(s).