Customer context: The customer has been utilizing LiveAgent's canned messages feature and wants to delete certain canned messages but is concerned about the effect on related chats and tickets.
Customer: If canned messages are deleted, will it also delete all the messages, threads, link or ticket previously associated to it?
Answer: No, anything else where the canned message was used won't be deleted, just the canned message itself from the list of canned messages. They are not tied to anything, once you've used it in a chat or ticket the canned message is added as plain text, there is no relation created.