Customer context: The customer is a user of the LiveAgent helpdesk software and wants to evaluate customer communications data.
Customer: Where can I find the exact number of messages we receive from customers?
Answer: You can find the exact number of customers' incoming messages in your Performance report, specifically under the "Incoming messages" tab. This report includes messages received through every communication channel, like email, contact forms, social networks, and forum posts. For more detailed information on the Performance Report, please visit here.