Customer context: A customer is using LiveAgent helpdesk software and wants to know how to find out the number of individual responses sent out from the platform, excluding live chat, email notifications, or slack messages.
Customer: How can I get the number of responses sent by our agents from LiveAgent?
Answer: To get the number of responses sent by your agents from LiveAgent, visit the "Performance report" and find the "Answers" tab. This stat shows the number of individual messages sent out, either directly from agents or triggered by agents via the rule's action "send the answer to all ticket participants". This includes the creation of new tickets and replies to tickets created from all sources. Please note that it does not include messages sent during live chat, sent email notifications, or sent Slack messages via rules. Use the Custom filter option to filter by specific timeframe, agent, or department. You can find more information at this link > https://support.liveagent.com/765561-Performance-report.