Customer context: The customer needs to know if their ticket and conversation history can be accessed for an extended period of time, such as months or a year ago.
Customer: Is the history of conversations traceable? I mean we may need to look at communication records from months or a year ago.
Answer: Yes, ticket history data, along with the history of communications in internal chats and notes have no limits, so you'll be able to access all the data from your account for an unlimited period of time (basically, as long as the account exists).