Table of Contents
- Integrating FlowHunt as an AI provider (separate article)
- Creating a flow in FlowHunt
- Providing sources for the Improver
- Connecting the flow to LiveAgent
- Answer Improver feature overview (separate article)
The Answer Improver feature allows you to generate professional responses to customer queries or enhance your answer drafts based on provided instructions.
In order to use the Answer Improver feature, it is required to connect your LiveAgent account with FlowHunt or OpenAI.
FlowHunt, our no-code AI automation platform, is a product of our company, Quality Unit, like LiveAgent. By utilizing our AI features with FlowHunt, we ensure data safety and offer priority support. For customers with active LiveAgent & FlowHunt subscriptions, our support team offers a full initial setup. If you're interested in our free setup service, feel free to contact us at support@liveagent.com.
Creating the flow
Before you can use the Answer Improver feature integrated via FlowHunt, you must first create a flow for it. Log in to your FlowHunt account and in the menu, navigate to the "Flow Library" section. Search for the "LiveAgent AI Answer Assistant (Composer & Improver)" flow, and click on the "Add to my flows" button.
The template flow can be used for both Answer Composer and Answer Improver features.
The flow comes with pre-set components ready for basic intial testing of the Answer Improver feature. After testing the feature, it is strongly recommended to edit the system message to define the prompt & instructions that suit your business needs, and optionally add more components to achieve your desired workflow. If you would need any assistance with adjusting the flow, do not hesitate to contact our FlowHunt support team at support@flowhunt.io.
To learn more about FlowHunt and its features please visit our FlowHunt website.
After making the necessary adjustments to the components, click the “Publish Flow” button in the top right corner.
Providing sources for the Improver
To ensure the Improver generates accurate, relevant, and up-to-date answers, it needs access to the correct information. This can be achieved by creating knowledge sources.
To add knowledge sources, navigate in your FlowHunt dashboard to the "Knowledge sources" section in the menu. The following knowledge sources are available:
- Schedules - periodic checks of your website and its pages to capture the available information for later use
- Questions & Answers - quick pre-defined answers to the most common queries
- Documents - various documents and media files uploaded for instant utilization
By default, the Answer Improver flow will use all knowledge sources in your workspace. If you want the Improver to use only specific knowledge sources, you can either separate them by workspaces, or restrict them in the flow. Our FlowHunt support team will be happy to assist you with the flow setup.
Connecting the flow to LiveAgent
To set up the Answer Improver, navigate in your agent panel to Configuration > AI > Answer Improver, click on the "Add model" button, and select your connected FlowHunt workspace.
In the Add model window, select the flow you've created in FlowHunt for the Answer Improver (default name "LiveAgent AI Answer Assistant (Composer & Improver)", and enter the internal name that the system and other settings will use to refer to this model.
Once the model is added, you are ready to use the Answer Improver feature. For a detailed overview of the feature and guide on how to utilize it, see our Answer Improver overview article.