Customer context: The customer is experiencing issues with their agent being logged out of the LiveAgent panel after being idle for 10-15 minutes.
Customer: Where can I find the Timeout Configuration in LiveAgent settings?
Answer: There isn't a specific Timeout Configuration setting within LiveAgent. Automatic logouts occur for various reasons, and the specific reason is presented when it happens. The most common occurrence is because the agents' browser had put the LiveAgent tab "to sleep" after a period of inactivity which in turns causes them to disconnect. If the issue persists, consider contacting LiveAgent support at support.liveagent.com for further assistance.