Customer context: The customer has noticed a "The chat is inactive" message in their LiveAgent chat and is curious about what caused it.
Customer: What caused the "The chat is inactive" message?
Answer: The "The chat is inactive" message is caused by the chat setting inactivity time under Configuration -> Chat -> Chat Settings. It occurs when there's no action in the chat window, but the customer is still connected. If the customer disconnects, the chat will end instead.