Due to our efforts to optimize space on our data centers and reduce the huge amount of energy that our servers consume to slow down climate change and save our planet, Free and Trial LiveAgent accounts are automatically suspended after several weeks of inactivity. To keep an account active, it's required to log in at least once in 4 weeks to the agent panel, logging just into the customer portal is not sufficient.
Moreover, all accounts that are suspended for a long time are by default terminated and removed from the servers. See the table below to understand the set inactivity and suspension processes:
If you would like to stop your paid LiveAgent account for a longer period and don't want to lose your data due to the default account termination period do not hesitate to contact us.
Suspended accounts can be anytime reactivated by our team.
| Free accounts | ||
|---|---|---|
| Variation | Inactivity days to suspension | Suspension days to termination |
| Trial | N/A | 30 days |
| Free | 28 days | 30 days |
| AppSumo Free | 28 days | 90 days |
| LiveAgent365 Free | N/A | 90 days |
| Reseller's Trial | N/A | 30 days |
Paid accounts do not have any inactivity period and are suspended when their billing is stopped/fails and the current billing period ends.
| Paid accounts | ||
|---|---|---|
| Plan | Suspension days to termination | |
| Current paid plans (Small, Medium, Large, Enterprise) |
120 days | |
| Legacy paid plans (Ticket, Ticket + Chat, All-inclusive, etc.) |
120 days | |
| AppSumo Paid | 120 days | |
| LiveAgent365 Billed | 120 days | |
| Reseller's paid plans | 120 days | |
AppSumo lifetime deals
If you bought LiveAgent via AppSumo in 2018/2019 and you own a lifetime license, you do not have to worry about losing your lifetime deal. Even if you do not log into the agent panel for 4 weeks and your account gets suspended and terminated after, our team is still able to create for you a fresh new account on the AppSumo Free plan. Please do not create a new Trial account, but contact us via our live chat and provide us with your AppSumo code.