Customer context: The customer uses an external e-commerce tool and wants to display order details in LiveAgent.
Customer: How can I display customer orders from my external e-commerce tool in LiveAgent if our e-commerce is an unsupported platform?
Answer: If LiveAgent does not provide a built-in integration plugin for your e-commerce tool you can still use the "Display external info in ticket" plugin to build the connection. Activate and configure the plugin by navigating to your LiveAgent admin panel at Configuration > System > Plugins. For more information, visit this article