data migration

In LiveAgent agent panel navigate to Configuration > System > Plugins. Find the ' Migration' plugin and click on 'Activate' button next to it. 

Then you have to reload the agent panel. After reload go back to the Plugins section and click on 'Configure' button next to the plugin.

In the configuration popup you have to enter: 
1. URL - you have to enter the URL to your account, e.g. https://<DOMAIN>
2. Username - email which you use to log into
3. Password - password which you use to log into

In the plugin configuration hit 'Save' and you are done. LiveAgent imports tickets from in the background. 

Here you can see tickets in

Desk's tickets in LiveAgent after importing:

What is migrated ?

  • agents/admins
  • end users/customers
  • user fields
  • tickets
  • attachments
  • ticket fields
  • tags
  • feedbacks