Customer context: A user of LiveAgent who wants to ensure their data is backed up and wants to know how it's done.
Customer: How to take backup of data in LiveAgent?
Answer: In LiveAgent, data backups are automatically handled with a 2 Level Backup System, so there's no need for you to manually backup your data. 1st Level Backup involves real-time replication of data to two slave servers. 2nd Level Backup includes daily snapshots of each database, kept for 15 days in a separate datacenter (Amazon S3). If you wish to export your data, you can use the export to CSV option or make use of the LiveAgent API.