Customer context: A customer is interested in adding SMS support to their helpdesk and wants to know if LiveAgent offers an SMS integration.
Customer: Can I integrate SMS messaging with LiveAgent?
Answer: LiveAgent does not have native SMS integration, but it can be achieved using a 3rd party service like ClickSend. Unfortunately, there is no specific tutorial available, so your developers would need to set it up themselves. You can consider using the LiveAgent API to create or update tickets. For more information, you can refer to this ClickSend article: https://help.clicksend.com/article/u90trjrueb-liveagent-integration