Customer context: The customer wants to remove icons from their Knowledge base articles in their LiveAgent Customer Portal.
Customer: How to remove the icons entirely from our Knowledge base articles?
Answer: You can remove the article icons using the following CSS code in your Customer Portal > Settings > Configuration > Design > Custom CSS:
.itemo-A:before {
content: none;
}
To adjust the padding and remove excess whitespace, use this CSS code:
.item-full, .list-group-item {
padding: 30px 40px 30px 30px;
}
Furthermore, you can change the icons and use different ones available on our server with this CSS code by only changing content IDs ("\e253"; "\e153"; "\e243","\e171"; etc.):
.item-A:before {
content: "\e102";
}