Design

Customer context: The customer was using an older theme and is unable to change back to it. Customer: I am unable to change the new theme back to the old one. Answer: LiveAgent has discontinued support for older themes and now focuses on newer Material and Dark Blue themes. Older themes have become difficult to maintain, and it is recommended to move to the newer, improved themes.

Customer context: The customer wants to customize the appearance of the agent panel in LiveAgent. Customer: Can I edit the agent panel theme in LiveAgent? Answer: No, there is no built-in option to edit the agent panel theme. However, you can apply custom CSS using a browser extension, which will only affect your personal panel in that specific browser.

Customer context: The customer wants to change the design of the satisfaction faces (Agent ranking). Customer: How to change the design of emojis (faces) in LiveAgent? Answer: You can use the following CSS codes to modify the satisfaction faces in LiveAgent (smiley face, frowny face, neutral face). Add these codes to Configuration > Chat > Chat buttons > Edit chat button > Chat window > Edit custom CSS > Add it and save the changes .AgentRanking .PunishButton .buttonIcon {...

Customer context: The customer wants to change the redirection of the logo available on the Customer Portal to another page when using the Montana theme. Customer: How can I change the redirection from the logo available on my Customer Portal to another page when using the Montana theme? Answer: You can change the redirection by inserting the following code into the Header HTML section in your LiveAgent account. Go to Customer Portal > Settings > General Configuration > Click the "Cha...

Customer context: The customer is trying to adjust the placement of a button on their website as it does not look good with the current position. Customer: How can I exactly specify the position of a chat button on my website? Answer: If the available options in the Chat button configuration within your LiveAgent account (accessible through LiveAgent account > Chat > Chat Buttons > edit Chat button > Online button > Position) are insufficient for your needs, you can customize th...

Customer context: The customer wants to remove icons from their Knowledge base articles in their LiveAgent Customer Portal. Customer: How to remove the icons entirely from our Knowledge base articles? Answer: You can remove the article icons using the following CSS code in your Customer Portal > Settings > Configuration > Design > Custom CSS: .itemo-A:before { content: none; } To adjust the padding and remove excess whitespace, use this CSS code: .item-full, .list-group-...

Customer context: The customer wants to hide the Register option for customers in their LiveAgent Customer Portal. Customer: How can I hide the "Register" option for customers from our Customer portal? Answer: It's possible by using custom CSS and JavaScript code that you can place into your Customer portal. The correct codes with the location where they should be placed you can find here: https://support.liveagent.com/950572-How-to-remove-the-Login-My-tickets-links-and-Register-option-from-th...