View customer's typing text

LiveAgent allows you to see your customer's text while they are typing it. Thanks to this feature you can save a lot of time, you can read the message before it is sent and prepare your answers properly. You can use this powerful feature for super fast replies and your customers will be amazed by your lightning-fast support.

LiveAgent also recognizes if the customer is still typing or whether they have stopped for a while, giving you a better idea of whether the customer is still with you.

Below you can see a screenshot of how a customer is typing their question in our live chat and how we are already able to see it in the agent panel. 


Note: If your company can't use this feature due to law in your country, you can always DISABLE it under Configuration > Chats > Chats settings > Show customer typing text