View customer's typing text

Imagine how much time you could save if you were able to see what your customer is about to type before they send it... well, now it is possible! You can see your customer's text while they are typing it. You can save a lot of time, you can read it immediately and prepare your answers properly. You can use this powerful feature for super fast replies and your customers will be amazed by your knowledgeable and lightning-fast support. 
LiveAgent will also recognize if the customer is still typing or whether they have stopped for a while, giving you a better idea of whether the customer is still with you. 

Here you can see a screenshot of how a customer is typing their question in our live chat and how we are already able to see it in the agent panel. 
 
   
 
Note: You can always disable this feature under the Chat settings in the Configuration section if you do not wish to see the customer's typing text. 

 

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