Customer context: A customer wants to change the notification sound in LiveAgent when a new message arrives.
Customer: How can I change the notification sound when a new message comes in?
Answer: To change notification sounds in LiveAgent, first, navigate to the Sounds configuration page in the app settings. Once there, you can activate the feature and manage your notification sounds. Detailed instructions can be found at https://support.liveagent.com/898950-Sounds-configuration.