IP Addresses Used by Application Servers
The following IP addresses of our application servers are used to access external services from our cloud, such as IMAP, SMTP, and POP3 servers, API calls from plugins, Facebook API, etc. If you are restricting IP addresses in applications that you use it is highly recommended to whitelist all IP addresses used by LiveAgent to avoid issues with e.g. mail accounts connecting, emails fetching, or emails sending (applicable only in case of email addresses connected via SMTP).
If you are using LiveAgent servers to send your emails, instead of whitelisting any of the following IP addresses it is required to set up an SPF record for your domain, see this article for more information.
Europe (Frankfurt) [eu-central-1]:
- 35.156.67.215
- 3.71.214.4
- 3.65.233.29
United States (Northern Virginia) [us-east-1]:
- 18.235.195.225
- 3.234.67.225
- 52.21.205.32
Asia (Singapour) [ap-southeast-1]:
- 13.250.130.184
- 52.74.42.55
- 54.179.62.138
IP Addresses Used by Call Center Services
The following IP addresses of our servers are used for outbound call center services. If you are restricting IP addresses in applications that you use it is highly recommended to whitelist all IP addresses used by LiveAgent to avoid issues with the call center feature.
Europe (Frankfurt) [eu-central-1]:
- 52.57.115.230
- 52.58.106.11
- 35.158.244.161
- 18.196.206.203
- 3.125.201.213
- 52.58.195.38
- 18.196.197.171
- 3.70.41.57
- 3.120.135.198
- 3.73.247.79
- 52.28.73.175
- 63.176.56.75
- 3.123.101.194
- 35.158.34.89
United States (Northern Virginia) [us-east-1]:
- 52.73.233.128
- 3.214.6.103
- 35.172.202.7
- 3.219.53.148
- 34.202.110.16
- 35.153.191.172
- 3.92.105.95
- 3.232.141.28
Asia (Singapour) [ap-southeast-1]:
- 52.220.131.131
- 52.221.44.68
- 52.76.222.117
- 47.128.211.56
- 13.213.246.115
- 3.1.231.183
- 18.140.159.115
- 52.220.218.82
The firewall of the network to which you are connected when making and accepting calls in LiveAgent must not block UDP/RTP communication or else the calls will not work correctly. By default we operate with the following ports for OpenSIPS: 5060, 5061, 8080, 8089. For Asterisk, the ports in the range 5070 - 31000 (rtpstart=5070, rtpend=31000) should be opened/unblocked.