Customer context: A customer is experiencing an issue with the map feature in the Chat Overview, displaying an error message about incorrect Google Maps loading.
Customer: Why does the map in Chat overview show "Oops! Something went wrong. This page didn't load Google Maps correctly?"
Answer: This issue occurs because your Google API key is restricted, and your LiveAgent domain is not allowed to use the key. To fix this, open your Google Cloud Platform Console, and navigate to APIs & Services > Credentials. Edit your API key and add your LiveAgent domain to the "Website restrictions" items. For more details, visit: https://support.liveagent.com/685466-How-to-create-Google-Maps-API-key-for-GeoIP-plugin#restrict_api.